Pharmacy Software in Ghana
Health Grid supports a connected clinic-to-pharmacy workflow: authorized staff can work with incoming prescriptions, dispense medication and manage inventory. Check how that fits your pharmacy before replacing existing systems.
Check prescription and stock handovers
Ask the team to demonstrate an incoming prescription, a dispensing action and the inventory view with synthetic data. Confirm the medicine catalogue and stock process match your requirements. Do not assume point-of-sale, tax receipts, supplier ordering or payment integrations are included without a demonstration.
Separate software fees from medicine sales
A dispensing software fee is different from the patient's medicine bill. Budget for your expected number of billable events and request written definitions of what triggers a charge. Health Grid does not currently offer online institution-wallet top-ups.
NHIS claims
Facility staff prepare claims from recorded visits of patients with an NHIS membership number. Lines are priced only from the official tariff list your facility imports (no tariffs are built in), a facility manager other than the preparer approves, and approved claims download as a preparation file. You submit through your approved NHIA channel and record the submission, rejection or reimbursement reference, with a full audit trail. Health Grid does not send claims to NHIA.
DHIMS2 reporting
Health Grid builds monthly OPD attendance (new/returning, sex, age bands) and diagnosis counts from your own visits, flags data-quality gaps, and needs a manager's review. Once your facility enters its official DHIMS2 organisation unit and data element codes, it exports a DHIS2 dataValueSet (JSON or CSV). Direct push with a dry run is available only after your facility's approved DHIMS2 account is configured on the server.
Working offline
On a facility-controlled device, staff can turn on encrypted offline storage after signing in online. Without a connection they can register patients, add them to the queue, record vitals for an open visit and keep consultation drafts; these sync automatically once back online, with duplicate-patient review. Dispensing, stock changes, billing and referrals still need a live connection. Keep an approved paper downtime process.
Wallet top-ups and setup fees
Institutions use a prepaid wallet with plan-specific encounter, dispense and referral fees. An administrator records credit for payments received. Online Paystack checkout is built but switched off until a payment account is connected; balances will only change after the provider confirms payment to our server. A one-time setup fee is invoiced from the facility's plan and paid separately; it never adds wallet balance, and paying it online uses the same switched-off Paystack checkout.